Last Updated: November 21, 2025
This Privacy Policy applies to your use of the WalkCash mobile application (the “App”), any website operated by WalkCash, and the services we provide that are accessible to our users. This Privacy Policy describes the way we collect, store, use, and manage the information, including personal information, that you provide or we collect in connection with our applications (the “App”) and/or websites (collectively, the “Services”). Please note that you must be aged 13 years or older to use the Services. Please do not use the Services or provide us with any personal information if you are under 13 years of age.
By using the Services, you are expressing your agreement to this Policy and the processing of your data in the manner provided by this Policy. If for any reason you do not agree to these terms, please do not use the Services.
We reserve the right to change this Privacy Policy at any time. We will notify you of any such changes we may make to this Privacy Policy by updating the “Last Updated” date at the top of the Privacy Policy page. Please check the Privacy Policy available on the WalkCash application from time to time. In the event of any such change, by continuing to use the WalkCash application, you agree to the relevant change(s).
When you access or use the WalkCash application, WalkCash may collect information about you as described in this section of the Terms and Conditions.
When you first launch the App, we assign you an anonymous Account ID, but we do not require you to provide your name, email address, or phone number. In addition, when using third-party login, you may need to create a corresponding third-party nickname to use some features of our Services. We strongly advise you not to choose a nickname that contains personally identifiable information such as your name, as such nicknames are typically used in scenarios like reward records, which may involve duplication, and in some cases desensitization processing—please do not worry.
We may collect certain information such as your device or mobile device identifiers, device name, hardware model, operating system and version, mobile network information, country, IP address, language information, and any other information you choose to provide.
We collect any content you submit to the Services as well as information about the content, such as the submission time, nickname, device information, etc. We also collect information about your use of the Services, including app activity, app statistics, and interactions with other user content.
When you interact with our Services or otherwise communicate with us in any way, we will collect the information you choose to share with us. Any questions sent to our Customer Service team or any support tickets filed may be stored for service improvements.
We and our marketing and outsourcing partners use various technologies to collect information, which may include sending cookies to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. You can disable cookies at any time, although you may not be able to access or use features of the Services. We may also collect information using web beacons (also known as "tracking pixels"). Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits, understand usage and campaign effectiveness, and determine whether an email has been opened and acted upon. We use mobile analytics software to allow us to better understand the functionality of our Services on your device. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personal information you may submit within the mobile application.
Our mobile applications distributed through various "app" stores (including iOS and Android) may also request permission to automatically collect other information from your mobile device. We will only collect this information with your authorization in accordance with your device operating system's permission process. Unless necessary for the Services, we do not require additional authorization and always adhere to the principle of minimal necessity when collecting such permissions.
We may use your personal data to:
Additionally, we and/or our trusted partners may contact you from time to time with offers that may interest you and/or to inform you of other products and services. Certain of your personal data may be shared with other users of the WalkCash application as part of the normal operation of the Services (for example, your authorized profile picture and biographical information will be accessible to all users, and we may publish your total verified steps, or other movement, during a particular period to other users from time to time). Further, we may, from time to time, expand or reduce our business, which may involve the transfer of certain divisions or assets of our company to other parties, and the data we store and use, where relevant, may be transferred to such third parties.
Your personal data will be kept only for as long as is necessary. We take reasonable industry-standard care in keeping all our data secure and in preventing any unauthorized access or unlawful use of it. All personal data we store and process is handled strictly in accordance with applicable data protection legislation.
We may allow third parties to serve advertisements in connection with our Services, to provide analytics services, and to provide you with other services, such as rewards programs. These third parties may use cookies, web beacons, and other technologies to collect information about you on our Services and other websites and online services, such as your IP addresses, device manufacturer and operating system, identifiers associated with your mobile device or applications on the device, browser types, and user activity. This information may be used by us, and these other companies and their customers and clients, to analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests, and better understand your usage. Some of these third-party analytics and advertising services offer you a choice to opt out of the collection and/or sharing of this information; links to the opt-out mechanisms for the third parties that offer such a choice can be found in the "Your Choices" section below. This Privacy Policy does not apply to, and we are not responsible for, third-party cookies, web beacons, or other tracking technologies.
We use cookies to distinguish you from other users of the WalkCash application and website(s) and to obtain certain information about your usage and behavior. A cookie is a small file of letters and numbers that we put on your computer when you use the WalkCash application or website(s). This helps us provide you with a better experience when you use the WalkCash application or browse the WalkCash website(s) and also allows us to improve the Services. We will use both persistent cookies, which could remain on your device until their expiration (which, in some cases, is up to 10 years), and session cookies, which are temporary files removed from your device once your browser is closed.
The types of cookies we may use include:
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. You may block cookies by activating the appropriate setting on your browser but, if you do so, you may not be able to use all functionalities of the Services.
We use a number of industry-standard data analytics tools, such as Google Analytics and Facebook Analytics. These collect certain information about you, such as your device’s IP address and browsing and usage behavior, and are used to allow us to track and monitor the traffic visiting the WalkCash application.
You have the right to request access to any personal information that we hold in relation to you. You may also review, update, correct, or delete your personal information collected by the Services. You may also correct factual inaccuracies. To access the personal information that we hold in relation to you or to review, update, correct, or delete your personal information collected by the Services, please contact us at feedback@walkcash.fit. In order to have access to your personal information, you must provide proof of identification such as full name, address, account ID, and/or information about your recent activity on the Services. We reserve the right to deny access to any user if we believe there is a doubt about your identity. And if the burden or expense of providing access to your personal information is disproportionate to the risks to your privacy, or if the legitimate rights of others would be violated, we may decide not to provide access to such information. Moreover, we may still retain your information in our files to resolve disputes, enforce the Terms and Conditions, and for technical and legal requirements and constraints related to the Services. However, we will not use such personal information for any other purpose.
We may occasionally send you push notifications. You may at any time opt out from receiving these types of communications by turning them off at the device level through your settings.
You have the right to update your personal information. You can update the required information on the authorized source account (such as Google/Facebook/TikTok, etc.), and it will be updated in the personal center after the next authorization.
You have the right to delete your account and any personal information we hold about you. You can exercise this right to delete your WalkCash account and the personal information attached to it by sending an email to feedback@walkcash.fit with the subject “delete account”.
(1) Once you request and agree to the deletion of your account, WalkCash has the right to hold the user's personal information for 180 days for any incident issues. After 180 days, the related account will be completely deleted.
(2) This is to prevent reckless deletion requests and approvals due to a simple change of mind, and to prevent request cancellation and re-registration of registered accounts.
(3) After the user sends the account deletion request, the personal information under the user account will be stored for 180 days to safely process the data deletion and will be completely deleted after 180 days.
Questions, comments, and requests regarding this Privacy Policy are welcomed and should be addressed to feedback@walkcash.fit with the subject line “Inquiry”.